Returns, Refunds & Complaints Information
Our Commitment to Fresh Flowers in Muswell Hill
At Flowers Muswell Hill, we are proud to be your trusted local florist, dedicated to delivering the freshest and most beautiful blooms to both households and businesses in Muswell Hill and the surrounding areas. We stand behind our Fresh Flowers Guarantee, ensuring that every arrangement meets the highest standards of quality and longevity. Your satisfaction is our top priority, and we strive to make every experience with us delightful, worry-free, and memorable.
Damaged-on-Arrival Policy
We take great care when handcrafting and delivering your floral arrangements. However, in the unlikely event that your flowers arrive damaged or in poor condition, please contact us as soon as possible after delivery. To help us resolve the issue quickly, we may request a clear photo of the damaged flowers and packaging. Once confirmed, we will arrange either a prompt replacement of the bouquet or a full refund, depending on your preference and the circumstances.
Freshness Window & Guarantee
Flowers Muswell Hill is committed to providing only the freshest blooms. We guarantee that our flowers will remain vibrant and beautiful for a minimum of five days from delivery, provided they receive proper care (trimming stems, refreshing water, and avoiding excessive heat). If your flowers do not last this freshness window, please inform us within five days of delivery with supporting images and details. In such rare cases, we will offer either a replacement bouquet or a refund, tailored to your wishes.
Refund & Replacement Options
Your satisfaction is of utmost importance to us. If you are dissatisfied with the freshness, quality, or appearance of your order for any reason covered under our policy, we provide you with flexible options:
- Replacement: We will prepare and deliver a fresh bouquet of similar value to your original order at no extra cost to you.
- Refund: If a replacement is not suitable, we can arrange a full or partial refund to your original payment method, depending on the specific issue and circumstances.
Our team will work with you to ensure the chosen resolution meets your expectations.
Complaints Process
We value your feedback and view complaints as opportunities to improve our service. Should you wish to raise a concern about your experience, product, or any aspect of your order, please reach out to us with your order details and a description of the issue. Our dedicated team will investigate your complaint promptly and thoroughly, and aim to respond within two working days. We will keep you informed throughout the resolution process and ensure your case is handled fairly and transparently.
Trusted Locally, Here for You
Flowers Muswell Hill has built a strong reputation as a reliable, friendly florist within the Muswell Hill community. We proudly serve the floral needs of local households, offices, and special occasions with a personal touch. Rest assured, when you choose us, you are choosing quality, care, and complete customer satisfaction. Thank you for trusting us with your floral moments. If you have any questions or concerns regarding returns, refunds, or complaints, please don’t hesitate to reach out. We’re always here to help and make things right.
