Name: LIKE A ROYAL
Brand: Flowers Muswell Hill
Price: 85.00 GBP
Availability: InStock

Flowers Muswell Hill Online Delivery Terms & Conditions

Terms & Conditions for Online Flower Delivery in Muswell Hill

These Terms and Conditions ("Terms") govern your use of the Flowers Muswell Hill website and all orders placed for flower delivery in Muswell Hill and surrounding areas. By accessing our website and placing an order, you agree to be bound by these Terms. We recommend you read them carefully before making any purchase.

1. Scope of Application

These Terms apply to all customers using the Flowers Muswell Hill website for the purpose of ordering floral products for delivery within Muswell Hill and neighbouring locations. The Terms set out your rights and responsibilities, as well as those of Flowers Muswell Hill.

2. The Order Process

2.1 To place an order, select your desired products, add them to your basket, and proceed to checkout. You will be required to provide accurate recipient and delivery details, including delivery address, preferred delivery date, and special instructions if any.

2.2 Once you have completed your selections, you must provide required payment details to finalise the order. We advise reviewing your order and personal information thoroughly prior to submission, as we cannot accept responsibility for errors which would impact delivery.

2.3 Upon receipt of your order, you will receive an order confirmation number on screen and via an automated message. This confirmation does not guarantee acceptance of your order, but acknowledges receipt.

2.4 Orders are subject to acceptance and availability. We reserve the right to decline or cancel any order prior to dispatch, or if products are unavailable. In such cases, you will be informed as soon as possible and offered an alternative or full refund.

3. Descriptions and Substitutions

3.1 We aim to ensure that all product descriptions, images, and prices are accurate. However, as flowers are seasonal and subject to availability, there may be occasions where substitutions are necessary. Substitutions will be made with flowers of equal or higher value, consistent in quality and style, and we will always use our reasonable efforts to retain the look and feel of your original selection.

3.2 Any additional items or accessories shown in product imagery are for display purposes only unless otherwise stated.

4. Pricing and Payment

4.1 All prices are clearly shown in GBP (£) and include VAT at the applicable rate. Delivery charges, where applicable, are detailed separately at checkout and included in the total amount payable.

4.2 Payment for all products must be made in full at the point of order. Flowers Muswell Hill accepts major credit and debit cards. All payments are processed securely via our third-party payment provider. We do not store sensitive card details on our servers.

4.3 We reserve the right to amend prices at any time. Any changes to prices will not affect orders that have already been accepted and confirmed.

5. Delivery Policy

5.1 Flowers Muswell Hill offers delivery services throughout Muswell Hill and surrounding regions. You must provide a complete and accurate delivery address; we cannot be held responsible for delivery issues arising from incomplete or incorrect information.

5.2 Delivery is available on specified dates during our standard delivery hours. While we make every reasonable effort to fulfil orders on your chosen date, we cannot guarantee delivery times. External factors such as traffic, weather, or unforeseen circumstances may occasionally affect prompt delivery.

5.3 If the recipient is unavailable at the point of delivery, our driver will attempt to leave the flowers with a neighbour, in a safe and sheltered place, or attempt redelivery, as appropriate. A delivery note will be left to advise the recipient of these arrangements.

5.4 In the event of delivery problems (e.g., unable to access property or incorrect address), we will attempt to contact you or the recipient using the information provided. If delivery cannot be completed, the order may be returned to our premises and a redelivery fee may apply.

6. Cancellations and Refunds

6.1 You have the right to cancel your order, provided notice is given no later than 24 hours prior to the scheduled delivery date. Cancellations within this period may not be possible due to the perishable nature of flowers and the time sensitivity of our service, although we will always do our best.

6.2 To request a cancellation, please refer to your order confirmation details and contact us directly as soon as possible. Refunds (where applicable) will be processed using the original payment method and should appear within 5-7 working days, subject to your bank's processing times.

6.3 If you are dissatisfied with the quality or condition of the flowers received, please notify us within 24 hours of receipt. We may request photographic evidence. After assessing the issue, we may, at our discretion, offer a replacement, refund, or partial credit as appropriate.

6.4 Refunds are not provided for issues arising from incorrect delivery information provided by the customer or for flowers left in a safe place upon recipient request.

7. Customer Account and Personal Data

7.1 You may place orders as a guest or as a registered customer. Whichever method you choose, you warrant that the information provided is accurate and current.

7.2 All personal information we collect is managed in accordance with current data protection legislation and our Privacy Policy. We use your data only for the purpose of processing orders, payments, and deliveries, and do not disclose personal details to third parties except as strictly necessary to fulfil your order.

8. Liability

8.1 Flowers Muswell Hill will not be liable to you, whether in contract, tort, or otherwise, for any indirect, incidental, or consequential loss or damages, nor for any loss of profits, arising out of or in connection with your use of the website or the delivery of flowers.

8.2 Our liability to you in connection with any order will not exceed the total value paid for that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability not permitted to be limited or excluded by applicable law.

9. Force Majeure

9.1 Flowers Muswell Hill shall not be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is caused by circumstances outside of our reasonable control, including but not limited to, natural disasters, adverse weather, strikes, transport failures, or other events beyond our control.

10. Intellectual Property

10.1 All website content, including images, text, logos, and designs, remain the property of Flowers Muswell Hill or its licensors. Reproduction, distribution, or use of any content without our express permission is prohibited.

11. Governing Law and Jurisdiction

11.1 These Terms shall be governed by and interpreted under the laws of England and Wales. Any disputes arising in connection with these Terms, or relating to the services provided by Flowers Muswell Hill, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms & Conditions

12.1 We reserve the right to modify these Terms at any time without prior notice. The Terms in force at the time of your order will apply to that order and its subsequent relationship.

12.2 It is your responsibility to review these Terms periodically for updates. Your continued use of our website and services will be deemed to constitute acceptance of any amended Terms.

13. Additional Provisions

13.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 These Terms represent the entire agreement between you and Flowers Muswell Hill relating to the online purchase of flowers and supersede any prior communications.

14. Customer Service

14.1 Your satisfaction is important to us. If you have any questions or concerns relating to these Terms or your flower order, please contact our customer service team. We aim to resolve all queries promptly and to your satisfaction.

Note: These terms are applicable to all customers ordering online flower delivery in Muswell Hill and the surrounding areas. By making a purchase, you acknowledge and agree to be bound by these Terms and Conditions.